How do I report an issue with a parcel or trip?
Email us at support@trainparcel.com with your registered email, trip details, and a description of the issue. Include screenshots if possible.
Can I suggest a new feature or railway station?
Absolutely! We love hearing from our community. Send your ideas to support@trainparcel.com or reach out via our contact channels.
How does parcel safety and verification work?
Every parcel pickup and drop-off is verified with an OTP handover. Travelers must inspect packages beforehand to comply with Indian Railways safety guidelines.
How do I request account deletion?
You can request account deletion directly from your profile settings or by emailing support@trainparcel.com. Your data will be purged within 48 hours.