By creating an account, downloading, accessing, or using the TrainParcel application, website, or associated services (collectively, the "Platform"), you unequivocally agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to all terms, you must immediately cease using the Platform.

• Marketplace Only: TrainParcel provides a communications and matchmaking venue connecting verified train passengers with extra permissible luggage capacity ("Carriers") with individuals seeking assistance to transport lawful personal items ("Senders").

• Independent Capacity: Carriers are independent travelers utilizing their personal unutilized luggage allowance under Indian Railways baggage rules. Carriers are not employees, agents, or contractors of TrainParcel.

• No Bailment or Custody: At no point does TrainParcel enter into a contract of bailment, carriage, or freight handling. Legal custody of the parcel transfers directly between the Sender and Carrier upon Origin OTP verification.

You agree to defend, indemnify, and hold harmless TrainParcel, its founders, affiliates, officers, directors, and agents from and against any and all claims, damages, obligations, losses, liabilities, fines, penalties, costs, or expenses (including reasonable attorney's fees) arising out of or resulting from:

1. Your violation of any provision of these Terms or the Privacy Policy; 2. Your breach of the Indian Railways Act, 1989, or transportation of prohibited, hazardous, or illegal goods; 3. Any dispute, property damage, loss, or theft arising between you and any other user (Sender, Carrier, or Recipient); 4. Any official inquiry, notice, or prosecution initiated by law enforcement, Railway Protection Force (RPF), or Government Railway Police (GRP) attributable to your conduct or package.

• Maximum Allowed Value: The declared market value of any parcel booked on TrainParcel must NOT exceed ₹5,000 (INR). TrainParcel is intended strictly for everyday lawful documents, personal effects, books, and non-fragile items. High-value luxury electronics (e.g., brand-new smartphones, laptops), gold, diamond jewelry, and precious metals are strictly forbidden.

• Strictly Prohibited Articles: Users are forbidden from listing, packing, or transporting:

🚫 Explosives, fireworks, firecrackers, petrol, diesel, kerosene, or combustible gas canisters; 🚫 Acids, corrosive chemicals, biological specimens, or radioactive substances; 🚫 Narcotics, psychotropic drugs, or contraband under the NDPS Act, 1985; 🚫 Alcohol or liquor (strictly barred across dry states and railway corridors); 🚫 Physical currency notes, coins, counterfeit money, or negotiable instruments; 🚫 Firearms, ammunition, airguns, daggers, or prohibited weapons; 🚫 Stolen goods, smuggled articles, or wildlife items under the Wildlife Protection Act.

• Open-Box Inspection Rule: Senders must present packages unsealed at the origin station platform. Carriers possess the statutory right and duty to visually examine package contents to verify that no contraband or hazardous items are present.

• Pickup OTP (Origin): Senders provide the 4-digit Pickup OTP only after the Carrier verifies the contents and takes custody.

• Delivery OTP (Destination): The designated recipient inspects the parcel and provides the 4-digit Delivery OTP to the Carrier. This OTP submission marks conclusive fulfillment of the peer assistance.

Under Rule 3(1)(j) of the Information Technology (Intermediary Guidelines) Rules, 2021, TrainParcel shall cooperate fully with verified government and law enforcement agencies. Upon receipt of a lawful order or notice, TrainParcel will provide user verification records, IP addresses, communication timestamps, and handover metadata within 72 hours to assist official investigations.

TrainParcel reserves the unconditioned right to suspend, terminate, or permanently block any account suspected of violating these Terms, attempting to send banned substances, engaging in fraudulent delivery handoffs, or abusing fellow travelers, without prior notice.

These Terms and any dispute arising from or related to the Platform shall be governed by and construed in accordance with the laws of the Republic of India. Subject to mandatory pre-litigation conciliation, the courts located in New Delhi, India shall have exclusive jurisdiction over all legal proceedings.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, you may direct questions, grievances, or legal notices to our designated Grievance Officer: